Hoang Huynh’s Course Certificate: ֱ Management: Strategy and Tactics

The Course Certificate below verifies that Hoang Huynh has completed the course ֱ Management: Strategy and Tactics

Hoang Huynh’s Course Certificate: ֱ Management: Strategy and Tactics
Hoang Huynh has mastered how to:
  • Create and execute a user experience (ֱ) strategy that ensures all ֱ work across an organization is aligned with business values.
  • Ensure that ֱ values, such as focusing on customer needs, are embedded into the company culture, thus growing the organization’s ֱ maturity.
  • Manage and support a ֱ designer and wider ֱ team.
  • Effectively hire for, position and empower a ֱ team.

About the Interaction Design Foundation

Interaction Design Foundation

With 92,211 graduates, the Interaction Design Foundation is the biggest online design school globally. We were founded in 2002. Every member is awarded a Course Certificate (with its own unique permanent URL) once they complete a course with us.

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Hoang Huynh
Hoang Huynh
Head of Experience and Service Design
Milan Italy Italy
I design strategies and workflows for big companies in order to create the conditions for outstanding experiences to happen. I help companies to create services and products, with both traditional and digital touchpoints, including anything that stands in between, such as wearables and Internet of Things devices.My place is right in the middle of the intersection of Users and Business objectives, and my role is to align designers, developers and stakeholders to a clear and common direction.I do have user research, design thinking, interaction, management and technical skills, but where I really shine is 'connecting dots': experience, strategy and innovation.I do successfully manage and work with medium sized multidisciplinary teams, in very different scenarios B2B and B2C: financial services, e-commerces, public administrations, tourism, smart cities and startups.Personas, Journeys, Blueprints and Mental Models are just means to an end, and my end is to implement the correct concept of service ownership.My current obsession: Organizational Design.

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